Most of our traditional watches and smartwatches offer some level of water resistance. Please refer to the product description for specific details regarding water resistance.

Yes! Most of our watches can be resized.

Each type of watch or piece of jewelry has unique care instructions. For traditional watches, avoid water exposure unless it’s water-resistant. Smartwatches should be kept clean and charged properly, and for jewelry, avoid direct contact with chemicals to maintain its shine.

To connect your OOZOO Smartwatch to your phone, please follow our step-by-step guide by clicking here.

Yes, our smartwatches are compatible with both Android and iOS devices. Make sure to check each product's compatibility requirements in the product description.

or repairs or refund requests, please visit our service page for detailed instructions. You can also reach out directly by emailing us at webshop@oozoo.com.

A charging cable is included with every OOZOO smartwatch purchase, so you’re ready to go right out of the box.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Once your order has been dispatched, we will send you a tracking link via email. You can use this link to follow your order's progress right up to delivery.

We offer a hassle-free return policy within 30 of purchase, as long as the item is in its original condition. For more information, please check our Returns & Refunds page.