Read all frequently asked questions and answers here.
Frequently asked questions
1.1 HOW CAN I CONTACT YOU?
If you want to contact us please fill out the form found on the contact page, you can find all contact information here.
1.2 WHERE CAN I FIND A USER MANUAL?
Forgot how a watch works? Don't worry we have a user manual right here!
1.3 IS MY WATCH WATER RESISTANT?
All OOZOO watches have a water resistancy of 2ATM. This means that you can’t swim / shower or do water related work. Damages caused under these circumstances named above are not covered by the guarantee. The watch’s water resistance is not permanently guaranteed (please see the "guarantee" page). It is affected by the ageing of gaskets or deformation of watch parts due to accidental shock. To preserve a watch’s water resistance as long as possible, please wipe off moisture, sweat or dirt with a soft dry cloth after removing it from the wrist in order to increase the durability of the case back, gaskets and band.
1.4 WHERE CAN I FIND A SIZE GUIDE?
You can find the right sizes on the product page of each watch. You’ll find it below the product description.
1.5 DO I HAVE ANY WARRANTY ON MY WATCH?
OOZOO offers a limited warranty of defects in materials and workmanship for a period of two years after original purchase. Read more here.
1.6 HOW CAN I RETURN MY ORDER?
You can return an order within 30 days of the purchase date, if you have an account you can find all the information when you login an click on the order you want to refund. if you don't have an account you can go here and contact us through the form.
1.7 HOW DO I REQUEST A REPAIR?
If you have an account you can request a repair when you login an click on the order you want to be repaired. if you don't have an account you can go here and contact us through the form.
1.8 WHICH SHIPPING CONDITIONS APPLY?
You can find our shipping conditions here.